Important Information

How to Order:

  1. Fill out the form with the following information –
  • Name
  • Surname
  • Contact number
  • In the block provided, please indicate the exact item name and colour (where applicable)
  • Your exact delivery address
  • We will then contact you and provide you with the banking details and only once confirmation of payment has been made, will we be able to process your order.

Not satisfied with your order? No problem, this is what you need to consider:

Return of a Product

In order to commence this process, we ask that you first contact us via e-mail within 7 days of receiving your order.  The email address is notsobasicza@outlook.com.  If your return request is submitted after the 7 days, we regret to inform you that it may not be processed.

  1. If the items is defective, incorrect or damaged then we will require photographs and video evidence to see what is wrong in order to allow the return to be made.
  2. The return request has to be approved first before returning any items. All the returns are to be handled by us at Not So Basic and not the manufacturer.

Conditions for the Returns

  1. The product must be in its original packaging, unused and undamaged where all the accessories, documents and manuals are included.
  2. Products are to be properly packaged when being returned in order to prevent damage when being transported. Should an item get damaged in transit, this will not allow you to get a refund.  Please ensure that proper care is taken in this regard.
  3. Products that show misuse, modifications, installations and being already used will not be eligible for a refund or exchange.

Defective or Damaged Goods

In a case whereby you receive an item that is damaged, defective or it is not as described.

  1. All returned items will be checked before a replacement or refund can be approved.
  2. We will offer you a replacement of the same product (if there is stock available)
  3. If there is no replacement stock available, you can opt for a full refund of the item.

Product specific returns

  1. Electronic products – All the accessories that came with the product, the manuals and original packaging must be included. We ask that you reset the device factory settings before returning the electronics.
  2. Baby products – The items are to be returned in an unused conditioned with all the packaging intact.

Return Costs and Responsibilities

  1. If you change your mind and simply don’t want the product any longer, you will be held responsible for the return costs.
  2. If the item is defective or damaged, Not So Basic will cover the costs of return after the return request has been granted (remember that the request must be done within 7 days of receiving the product/s)

Processing of Refunds

  1. Refunds will be processed within 7-21 days of receiving and inspect the returned product/s.
  2. Refunds will be returned to the original banking details of the customer when they paid for the products.
  3. The delivery fee is non-refundable to returns due to a change of mind.

Modifications and Cancellations

Once you have paid and your order is confirmed and you decide to change your mind. It is very important that you contact us via e-mail/contact number should you want to change your order or cancel it completely.  You have 24 hours to do this.

Non-Returnable and Excluded Products

This is due to safety and hygiene considerations that causes for certain items to not be eligible for returns (unless there is an error on our part as stipulated in the returns eligibility)

Products that are non-returnable and excluded:

  • Special-order items, custom-made or personalized
  • Earrings
  • Opened health, personal care and beauty products
  • Mattresses and bedding that has been opened from its packaging
  • Self-assembly furniture that either partially or fully assembled.

Considerations when returning items

It is recommended that you use a trackable shipping services or purchasing a shipping insurance for items that are above R450.  Not So Basic will not be to confirm receiving an item if there is no tracking information. 

Missing or Late refunds

  1. We request that you check your account to see that indeed no payment has been made.
  2. Check with your bank
  3. If you have done the above and still have not received your refund, please contact us at notsobasicza@outlook.com.